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3037 Hopyard Rd Suite A, Pleasanton, California 94566 +1925-353-5545
SERVICE AGREEMENT
The following Service Agreement (the “Agreement”) will clearly communicate our expectations in working together. Please raise any questions you have before signing as we want to make sure we are all on the same page moving forward.
In exchange for agreeing to work together with Pilates Forever LLC, you agree to be bound by the following conditions.
Contractual Terms
1. Parties. This Agreement is made between Pilates Forever LLC., (“PF” “We”, “us”, “our”) and Client (“you” and “your”).
2. Our Commitment to You. Our goal is to help you improve your mobility and feel better in your body by educating you on how to move properly and recruit proper muscles for everyday movements. We also promise to help you increase strength and flexibility. All of this is done during our Pilates classes (the “Services”) together. Here is what you can expect of us:
2.1 We will do whatever we can to help in regard to bodily pains.
2.2 We will help you achieve your goals in fitness or movement education.
2.3 We will design programs and classes so that you can feel a difference in your body after 10 - 20 classes.
2.4 We will reply to all communications within 24 hours.
2.5 We will make sure we always have fun and provide challenges for you to grow. 2.6 We will always have your secured time saved for you and will accommodate your needs as best as we can.
2.7 We will always respect your boundaries.
3. What We Expect of You. Just as you are investing in us, we are also investing our time and energy in you. For you to gain the most from the Services, here is what we expect of you:
3.1 We expect you to be committed to your practice and that you will do things to help you improve your own body.
3.2 We expect you to be upfront and honest about how your body works, what pains you have and your medical history. We can’t help if we don’t know what you are experiencing.
3.3 We expect you to tell us if you are feeling unwell or if you want to stop or change an exercise.
3.4 We expect you to arrive on time and let us know about any changes upfront according to the clause 12.
3.5 We expect you to have fun and make the most of our time together.
4. Term + Termination. The term of this Agreement will begin once it is signed by both parties and will continue for a period of one-year (the “Term”). Once the Term is up, it will automatically renew itself for a period of one year and there can be unlimited renewals to the Term.
4.1 If you breach any of the terms of this Agreement or ever behave in an offensive or harmful manner towards us or anyone who uses our studio, this Agreement will be terminated immediately, and you will not be permitted to enter our space any longer and will get no refund.
5. Specifics of Services Provided. PF will provide you with the Services, consisting of incredible Pilates and movement education classes, as outlined in Schedule “A” Cost + Services. Schedule “A” Cost + Services are subject to change without notice.
6. Scheduling. You can book the Services by doing it on Glofox app. If you ever have any questions or concerns about booking sessions, feel free to contact us directly and we can sort it out.
7. Communication. Email and phone are the best ways to communicate together.
8. Payment. Payment details and cost for the Services are outlined in Schedule “A” Cost + Services. All classes are prepaid and you can pay cash, ACH or credit card. If you pay for packages of classes or memberships, you pay prior to starting the first class and will do so online or with us. Your payment method will also be saved on Glofox for future purchases.
8.1 Incremental Payments. If your method of Payment includes auto-pay (“Incremental Payments”), you authorize Pilates Forever LLC to maintain your account information and charge that account automatically upon the renewal of the Services with no further action required by you at the day of purchase.
9. Time Limit on Packages. When you buy a package of classes, there will be an expiry date on fulfillment of the classes. Packages will expire within 3 months of the first class being scheduled. Once packages expire, remaining unused classes will be forfeited.
10. Unused Monthly Membership Classes. Leftover or unused membership classes will not be carried over to the next payment period.
11. Modifications or Cancellation to Membership Plan.Modification of any membership plan is allowed on 5thmonth of the membership purchase (4-month commitment). If you would like to modify your membership, please give us 2 weeks notice prior to the next payment period. Any notice later than 2 weeks cannot be guaranteed that changes can be made If you need to cancel your membership, you must do so before your next billing period begins. You will continue to have access to the Service through the end of your current billing period.
12. Cancellations and Refunds. All sales of the Services are final sale. There will be no refunds under any circumstances so long as we are able to provide the Services to you. If you have to cancel a session, you must do so with at least 24 hours’ notice. If you cancel your class with less than 24 hours’ notice, you will be charged $10 fee. You can reach out to us via text message. No show fee is $15. If during the same day you signed into the waiting list and any class at the same time cancelation of the other class will be subject to $10 fee. If you register on the waitlist and your class exceeds the fourth or eighth session, depending on membership, there will be an additional $45 fee for your additional session on top of your membership.
If any medical condition causes the cancellation of your membership, you are required to provide an appropriate doctor's notice stating that no Pilates activities are allowed. No cancelation fees for pregnant clients.
13. No Guarantees. PF cannot guarantee the success of the Services. We promise to provide you with the opportunity, sessions, and Services to support you, but the success
of the Services ultimately depends on you.
14. General Indemnity. You hereby fully indemnify PF and any of its directors, employees, contractors, volunteers, agents, and assigns (the “Indemnified Parties”) and save harmless the Indemnified Parties from any losses, claims, damages, actions, causes of action, costs and expenses that an Indemnified Party may sustain, incur or suffer at any time, either during or after the Term, which are based upon, arise out of or occur, directly or indirectly, by reason of any act or omission by you in providing the Services, provided that where PF has contributed to such liability by its own negligent conduct, your indemnity obligation will be limited proportionately.
15. Survival. Provisions 14, 15 and 17 will survive the termination of this Agreement. 16. Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. This means that no matter what we have discussed verbally, or you have signed in the past, this document now defines the scope of our relationship.
17. Standard Legal Things. Jurisdiction. This Agreement will be governed exclusively by the laws of California. Severability. If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect. Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. Waiver of Breach. The waiver by us of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you. Notice. For the purpose of this Agreement, e-mail or text will suffice for written notice when required as set out above. Headings. The headings used in this Agreement are for stylistic purposes only and none of the content in the headings are intended to be legally binding. Online Agreement. This agreement is placed in the www.pilatesforever.studio website and Glofox app. We agree that this Agreement may
be signed electronically or agreed to by having You click “I Agree,” the effect of which will be the same as if we signed this Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of this Agreement.
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SCHEDULE “A” COST + SERVICES (Subject to change)
Private Pilates Class
Cost: $120.00
Details: A personalized one-on-one session targeted to your movement goals, focusing on deeper body connection and working with particular movement patterns and
imbalances. Suitable for both fitness and post-rehab.
Duet Private Pilates Class
Cost: $75.00 per person
Details: A semi-personalized two-on-one session for you and a friend. Separate
introductory Private Classes are recommended, but not required.
Duet Private Pilates Class Packages 5 classes - $310 per person
Private Class Packages
5 classes – $575 10 classes – $1150 20 classes – $2200
Group Pilates Class*
Cost: $47.00
Details: Non-personalized classes targeting all ages and all levels! Introductory Class is required to join group classes.
Group Pilates Class Packages**
10 group classes: $430 20 group classes: $756 Annual unlimited Group classes pass: $5000
Monthly Memberships***
4 group classes: $141
8 group classes: $282
Unlimited classes: $600
Duration of all classes is 55 minutes
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* Participants must complete an introductory class before joining group classes. **Group Pilates class packages have a 3-month expiration period, beginning from the date of the first class booking.
***All memberships include a $49 enrollment fee and require a 4-month commitment.